My friend and colleague, fellow leadership coach John Baldoni says this so well, I couldn’t have said it better.
He hits all the right points about how to deliver negative news to an employee, with dignity. He describes simply and clearly how to deliver bad news (about performance) with firmness and clarity while always allowing the individual retain their dignity and the hope for improvement and growth.
I particularly like his suggestion to use notes, to stay on message and use the specific language that is likely to most effective.
Save this one to refer to from time to time as a reminder, about how to do this really well:
▶ John Baldoni: Bad News? Deliver it with Dignity – YouTube.