What if corporate restructuring were more than a slash and burn? What if it appealed to hope instead of fear? What if it not only promised, but actually delivered, a stronger company and a better place to work?
Long dreary corridors, impersonal waiting rooms, the smell of disinfectant — hospitals tend to be anonymous and depressing places. Even if you’re just there as a visitor, you’re bound to wonder, “How can my friend recover in such an awful place? Will I get out of here without catching an infection?”
The Rotterdam Eye Hospital, a leading eye hospital in The Netherlands, transformed its patients’ experiences by initiating creative interior designs and looking at their hospital through the patients eyes. By doing so, patient intake rose 47%.
This is an excellent article! As those of you who have worked with me as a coach know, this article mirrors things I work on bringing to the forefront all the time for developing leaders. I especially like the comments about feedback. To be the most useful feedback needs to be “early and often”, focusing on when the individual is hitting the target or moving in the direction of the target.
Sleep deprivation impairs the ability to focus attention selectively: Research shows that after roughly 17 to 19 hours of wakefulness (say, at 11 PM or 1 AM for someone who got up at 6 AM), individual performance on a range of tasks is equivalent to that of a person with a blood alcohol level of 0.05%. That’s the legal drinking limit in many countries.
“There’s an enormous amount of research suggesting that emotional intelligence (EQ) is critical to your performance at work. TalentSmart has tested the EQ of more than a millionpeople and found that it explains 58% of success in all types of jobs. .But there’s a catch….”Dr. Travis BradberryRead More→
While this article is about health care and innovative ways to address changing its culture, many of the ideas may be transferable to other industries and organizations:
“Much of the focus on health care redesign has been on primary care physicians, despite the fact that specialty care is responsible for the majority of health care spending. To engage specialists in care improvement, The Brigham and Women’s Physicians Organization (BWPO) has launched several programs, among them the creation of departmental “Directors of Performance Improvement” (DPI) which we’ll describe here.”