Long dreary corridors, impersonal waiting rooms, the smell of disinfectant — hospitals tend to be anonymous and depressing places. Even if you’re just there as a visitor, you’re bound to wonder, “How can my friend recover in such an awful place? Will I get out of here without catching an infection?”
The Rotterdam Eye Hospital, a leading eye hospital in The Netherlands, transformed its patients’ experiences by initiating creative interior designs and looking at their hospital through the patients eyes. By doing so, patient intake rose 47%.
There’s a shift under way in large organizations, one that puts design much closer to the center of the enterprise. But the shift isn’t about aesthetics. It’s about applying the principles of design to the way people work.
A little over a week ago I had the privilege of attending the Midwest Regional Conference of ICF (the International Coach Federation.)
It was quite an event with over 400 attendees from all over the world meeting for three days to meet great people, generate new ideas, and amp up their knowledge base and energy around coaching. The new research, especially about the neuroscience, is coming in at an astounding pace. It was truly an opportunity to learn it from the masters.
Among them was one of my favorites, Marshall Goldsmith, who was just recognized yet again as the World’s #1 Leadership Thinker and #1 Executive Coach at the Thinkers50 ceremony in London. As many of you know, his background is formidable: as an executive coach to CEOs of top companies, (like Allan Mulally during the Ford Motor Company turnaround), as a distinguished professor at Dartmouth, and as the author or editor of 35 books. His books have sold more than two million copies, have been translated into 30 languages, and have become best sellers in 12 countries.
Now can you see why I am impressed? As it turned out, I not only had the opportunity to meet him and chat a bit, I even received a warm hug and took a picture with him. This giant in the field was an unassuming gentle man whom I was honored to meet.
In his new book Triggers, Marshall describes, in depth, the tools and how to use them with clients. He uses these tools himself daily with the goal of “creating behavior that lasts” and “becoming the person you want to be.” I recommend you check it out too!
Every year this has been a conference that I have come away from with renewed energy, new ideas and great contacts of like-minded people from around the country and around the world. As you may already know, we have a full schedule of inspirational speakers from organizations including Google, Patagonia, London Business School, PwC, and Kellogg Company to name a few.
Workshops and sessions will provide brand new insights on positive sustainable practices in line with our theme of Employees as Positive Business Agents.
Visit positivebusinessconference.com for updates on sessions and information on traveling to the conference. If you are coming be sure to let me know so we can connect!
Project Aristotle is a recent Google study that was undertaken to understand why certain teams in their workplace thrived while others seemed to struggle. After studying hundreds of Google’s teams and analyzing years of data, here’s what they found:
Given the extraordinary low levels of engagement in the U.S. workforce — a recent Gallup poll showed that 70% of employees are “not engaged” or “actively disengaged” at work — many leaders are looking for solutions….